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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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R. Michael

August 7, 2026

5  out of  5
rating by R. Michael
"Received GREAT service from Ashley. Very professional and helpful! Highly recommend."
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Mieshia Ellis

August 6, 2026

5  out of  5
rating by Mieshia Ellis
"Let me start by saying this this is going to be a long review but please read till the end. Because it is Critical as a customer, I am so tired of getting scammed by auto insurance companies, which is why I had to leave this review . I have worked with many auto insurance companies over the years, and I can genuinely say I have never come across an agent quite like Asia. From the very beginning, she was incredibly helpful, thorough, consistent, and patient while helping me get my policy set up.
Getting auto insurance can be confusing, and I had A LOT of questions and concerns. I also deal with anxiety, so having someone who was willing to take the time to walk me through everything made such a difference. Asia never made me feel rushed, never tried to hurry me off the phone, and never made me feel like I was asking too many questions. She answered every single one and made sure I actually understood my coverage. What I appreciated most was that whenever something was added or recommended for my policy, she didn’t just tell me I needed it. She took the time to explain what it was, why she recommended it, and how it could benefit or protect me. That level of patience and transparency is something I have not always experienced with insurance companies.

This has been a very challenging period in my life, and getting my auto insurance taken care of was honestly one of the major things I had been worried about. Asia may not realize how much simply being patient, kind, and thorough helped take some of that stress off my shoulders. I’ve had some terrible experiences with auto insurance companies in the past, but my experience with State Farm has been completely different because of Asia. She made me feel like I was working with an actual person who cared about making sure I was properly covered, not someone who was just trying to sell me a policy and move on to the next customer.

Thank you so much, Asia, for your patience, kindness, consideration, and professionalism. You made something I was genuinely stressed about feel manageable, and I am incredibly grateful to Statefarm because of you❤️

Mieshia Ellis"
We responded:
"Mieshia, thank you so much for taking the time to share such a heartfelt review! ❤️ We truly appreciate you trusting our agency, especially after your previous experiences with insurance.

We’re incredibly proud of Asia and so glad her patience, knowledge, and genuine care helped make the process easier and less stressful for you. We believe our customers should understand their coverage and feel comfortable asking questions—never rushed or pressured.

Thank you for allowing us the opportunity to earn your trust. We’re grateful to have you as part of the Kimbely Bell State Farm Agency family and look forward to taking great care of you! ❤️

- Kimberly Bell State Farm "
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Orletta Cross

August 6, 2026

5  out of  5
rating by Orletta Cross
"Ms. Asia was very helpful, knowledgeable & personable! So glad I was referred to this agency from an agent in Michigan!"
We responded:
"Thank you so much for the wonderful review! ⭐⭐⭐⭐⭐ We’re so glad you were referred to our agency and that Asia made you feel right at home. Her knowledge, helpfulness, and personable approach are exactly what we want every customer to experience.

A special thank you to our fellow State Farm agent in Michigan for trusting our team with your referral! We truly appreciate the opportunity to serve you and look forward to being here whenever you need us. ❤️

— Kimbely Bell State Farm Agency"
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Tiffani Nichole Johnson

August 6, 2026

5  out of  5
rating by Tiffani Nichole Johnson
"My daughter is an incoming Freshman at NC A&T and was in need of insurance for her dorm. Ms. Bell and Giana were amazing, quick and thorough and the cost was nominal in comparison. I highly recommend their services."
We responded:
"Thank you so much for your wonderful review and recommendation! ⭐⭐⭐⭐⭐ It was truly our pleasure to help you and your daughter with her renters insurance as she prepares for her freshman year at NC A&T. This is such an exciting milestone, and we’re glad Gianna and our team could make getting her coverage quick, easy, and affordable.

Thank you for trusting the Kimbely Bell State Farm Agency to help protect what matters during this exciting new chapter. Wishing your daughter an amazing and successful freshman year—Aggie Pride! 💙💛

— Kimbely Bell State Farm Agency"
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A Jul

July 30, 2026

5  out of  5
rating by A Jul
"He had renters insurance for some time now and Gianna made it very easily to change my policy’s while still keeping it in great budget. She also communicated everything amazingly."
We responded:
"Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that Gianna made updating your policies easy while helping you stay within a comfortable budget. Clear communication and making insurance simple to understand are so important to us, and we’re glad Gianna delivered that experience for you. We truly appreciate your trust in our team and look forward to continuing to take great care of you!

— Kimbely Bell State Farm Agency"
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Karen H.

July 24, 2026

5  out of  5
rating by Karen H.
"I am willing to revise my initial review only because of Miss Asia working diligently to help me get the situation resolved being patient with me and willing to racing down into a way for you to have a understanding before over. She went above and beyond the call of duty! She made the whole situation bearable! And because of her I am able to give them 5 stars!"
We responded:
"Thank you so much for giving us the opportunity to make things right and for taking the time to update your review. We truly appreciate your willingness to share your experience.

We are especially grateful for your kind words about Asia! 🌟 Her patience, dedication, and willingness to go above and beyond to help you understand and resolve the situation are exactly the qualities we value on our team. We know that a difficult situation can be frustrating, and we’re so glad Asia was able to make the experience better for you.

Thank you for allowing us the opportunity to earn back your trust—and those 5 stars! ⭐⭐⭐⭐⭐ We truly appreciate your business and look forward to continuing to serve you.

— Kimbely Bell State Farm Agency"
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Jackie Byrd

July 20, 2026

5  out of  5
rating by Jackie Byrd
"Ms. Gianna, She is the 💣. Com! I'm not tech-savvy at all Ms. Gianna was so patient, understanding & kind, She helped Me to take care of something that I honestly couldn't couldn't do without Her assistance. Gianna, keep on being the Angel that You are!"
We responded:
"Thank you so much for this wonderful review! 🌟 We couldn’t agree more—Gianna is truly the 💣.com! We’re so happy to hear that her patience, kindness, and understanding made things easier for you. Taking the time to make sure our customers feel comfortable, supported, and confident is exactly the kind of service we strive to provide.

Gianna will absolutely love hearing your kind words! Thank you for trusting our team and for taking the time to recognize her. We truly appreciate you! ❤️

— Kimbely Bell State Farm Agency"
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Chris Lee

June 26, 2026

5  out of  5
rating by Chris Lee
"Very professional and thorough and exceptionally knowledgeable about the insurance industry!!! Highly recommended"
We responded:
"Hi Chris!! We sincerely appreciate your kind words! Providing knowledgeable and professional service is our top priority, and I’m so glad we could help. Thank you for choosing our agency!""
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Alexis Cox

June 26, 2026

5  out of  5
rating by Alexis Cox
"Yasmine was the best! She took every step to make sure everything was correct and had me insured! Thanks so much!"
We responded:
"Thank you so much for the wonderful review! We are so glad Yasmine was able to help you get the right coverage and make the process easy. We truly appreciate your business!""
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Stephanie Scales

June 25, 2026

5  out of  5
rating by Stephanie Scales
"I reached out and Gianna was able to help me quickly. I appreciate her attentiveness and willingness to get me what I needed without additional follow-up."
We responded:
"Hi Stephanie, Thank you so much for the kind feedback! I’m glad to hear Gianna was able to help you quickly and that you felt taken care of—she truly does a great job being responsive and attentive. We appreciate you trusting our team with your insurance needs, and please let us know if you ever need anything else."
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L O

June 25, 2026

5  out of  5
rating by L O
"Asia is hands down the most helpful and polite agent I have ever had the pleasure of working with. I’ve had years of rough experiences and jumping through hoops with other insurance companies being transferred to a new agent every other day but now; complete opposite. Everything has been seamless and easy changing over my insurance, not to mention with an amazingly better rate than what I was getting with another company. I have not even felt frustration once during the whole set up process. Nothing but laughs and smiles as Asia is extremely nice and very charismatic all while getting the job done quick and efficiently. I haven’t encountered any long wait times, any rude or disrespectful attitudes, or basically any other kind of negative interaction. I have had an overwhelmingly positive experience with Asia and she has helped me greatly with getting a new policy that better reflects my driving skills and experience."
We responded:
"​We are truly touched by your review! Asia is amazing! Providing clear, helpful, and friendly service is my goal for every single interaction, so knowing that you felt supported throughout the entire process means the world to us. I’m so glad we were able to get you a policy that makes sense for you. Thank you for your trust and for such a glowing recommendation—I look forward to being your go-to agent!"
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User3000

June 8, 2026

5  out of  5
rating by User3000
"She was absolutely amazing. I totally recommend her. She had such high spirits and she was super helpful and resourceful and got me amazing plan for my policy 10 out of 10 recommend!!"
We responded:
"Thank you so much for your fantastic review! We love helping our Greensboro Neighbors and we’re thrilled to hear she was absolutely amazing and that you would totally recommend her. It’s wonderful to know her high spirits, helpfulness, and resourcefulness made a difference, and that she was able to get you an amazing plan for your policy. We are so please that we were able to save you money on your car insurance.

Thanks again for the 10 out of 10 recommendation—we truly appreciate you!"
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Aracely Lopez

June 5, 2026

5  out of  5
rating by Aracely Lopez
"Thank you again Gianna for the help and assistance with making changes to my policy. Everything was easy and didnt take but a few minutes."
We responded:
"Hi Aracely! Thank you so much for your review! We truly appreciate it. We’re glad to hear Gianna was able to help with your policy changes on your car insurance. Reliable and quick customer service is what we strive for.

If you ever need anything else, we’re here for you!"
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Juan V Torain

June 5, 2026

5  out of  5
rating by Juan V Torain
"I rarely write reviews, but Ashley absolutely earned this one.

I came into the process skeptical and with a lot of questions. As a veteran with a clean driving record, very low annual mileage, and specific coverage requirements, I wasn’t looking for the cheapest policy—I was looking for the best value and someone who would take the time to make sure I understood exactly what I was getting.

Ashley was patient, responsive, and professional throughout the entire process. She answered every question I had, compared coverages, explained the differences between policies, and never made me feel pressured to make a decision.

One of the things that impressed me most was her willingness to work through the details. We discussed deductibles, mileage assumptions, rental coverage, towing coverage, and discounts. When I mentioned that towing benefits were important to me, she not only matched my previous coverage but found an unlimited towing option for only a small additional cost.

In the end, she was able to provide coverage that met my needs while significantly reducing my monthly premium. More importantly, I felt like I was working with someone who genuinely cared about helping me make an informed decision rather than simply making a sale.

If you’re looking for an insurance agent who is knowledgeable, patient, professional, and willing to go the extra mile for her clients, I highly recommend Ashley. She set a very high standard for customer service, and she has earned my trust and my business."
We responded:
"Hi Juan,

Thank you so much for taking the time to write this review! We truly appreciate your trust, and it means a lot to hear that Ashley absolutely earned this one.

We’re especially glad you felt heard from the start—especially coming in skeptical with a lot of questions. As a veteran with a clean driving record and specific coverage requirements, it’s important to find the right value, not just the cheapest option, and we’re happy Ashley took the time to make sure you understood exactly what you were getting.

We love hearing that she was patient and responsive, compared coverages, explained the differences between policies, and never made you feel pressured. It’s also great to know you felt supported through the details—deductibles, mileage assumptions, rental coverage, towing coverage, and discounts. And we’re glad she was able to match your towing needs and find an unlimited towing option for only a small additional cost, while saving you money on your car insurance premiums.

Thank you again for recommending Ashley—her goal is always to help customers make informed decisions, and we’re thrilled she earned your trust and your business.

Warmly,
Kim Bell State Farm"
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Gary Mitchell

June 1, 2026

5  out of  5
rating by Gary Mitchell
"Gianna is great! She was very professional, courteous, and eager to help me. It was reassuring watching Gianna go about solving the problem I was having with the DMV. I was very impressed with Gianna's knowledge and skill. The support Gianna provided was much appreciated!"
We responded:
"Hi Gary! Thank you so much for your great review! We’re thrilled to hear that Gianna was very professional, courteous, and eager to help you and she provided reliable customer service.

We’re especially glad you felt reassured watching Gianna go about solving the problem you were having with the DMV. It’s wonderful to know you were impressed with her knowledge and skill, and that the support she provided was much appreciated.

Thanks again for choosing Kimberly Bell State Farm—we’re here whenever you need anything!"
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Brittney Bess

May 28, 2026

5  out of  5
rating by Brittney Bess
"Gianna was beyond helpful! Very professional, knowledgeable, took her time answering my questions and helped weigh out what options may work best for me. She made me feel confident in my next steps and I hope to speak with her again soon..I will be recommending her to friends and family. State Farm is lucky to have her!"
We responded:
"Hi Brittany! Thank you so much for your wonderful review! We truly appreciate it. We’re especially glad to hear that Gianna was beyond helpful—she’s very professional, knowledgeable, and she takes the time to answer every question and help you save you money on your car insurance by weighing out the best options for you.

It means a lot that she made you feel confident in your next steps.

And thank you for recommending her to friends and family—we’re lucky to have you as a customer, and we’re grateful you chose Kimberly Bell State Farm!"
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Corey Curran

May 28, 2026

5  out of  5
rating by Corey Curran
"Hopped through a bunch of different angencies, this is by far the best! Kim Bell State Farm has Fair pricing, saved me money, kept me in the loop every step along with unmatched customer service. Could not recommend more!"
We responded:
"Hi Corey! Thank you so much for your kind review! We truly appreciate you sharing that you tried several agencies before finding us—hearing that we’re “by far the best” means a lot. I’m especially glad we were able to provide fair pricing and save you money on your car insurance, while keeping you in the loop every step of the way with unmatched customer service.

We also love helping our Greensboro neighbors save money on their car insurance.

Thanks again for recommending us—if you ever need anything, we’re here for you!"
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Shadonna Souser

May 19, 2026

5  out of  5
rating by Shadonna Souser
"Ashley took care of my concern quickly and w/o error! She was transparent and very professional."
We responded:
"Thank you for your kind words! We’re thrilled to hear that Ashley was able to address your concern quickly and professionally. Transparency and excellent service are our top priorities, and we’re glad Ashley delivered just that. We appreciate your feedback and look forward to continuing to serve you!"
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Penny Lawson

May 19, 2026

5  out of  5
rating by Penny Lawson
"I have been with Statefarm for 2yrs, and they always get my questions answered. They offer products that I may be in the market for, and provide detailed information without pushing. Gianna is always professional and ready to help. My prices are reasonable and my agent is always ready to answer any questions I may have."
We responded:
"Thank you so much for your kind words and loyalty over the past two years! We’re delighted to hear that Gianna and our team have been able to provide you with professional, helpful service without any pressure. It’s our goal to make sure you feel informed and confident about your coverage. We truly appreciate having you as part of the State Farm family and look forward to continuing to support your insurance needs."
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Brittany S

May 7, 2026

5  out of  5
rating by Brittany S
"Gianna is fantastic! She was very knowledgeable, friendly, and quick to help me . Excellent service and follow up to ensure my questions and needs were taken care of."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Gianna provided you with knowledgeable and friendly service. She takes great pride in helping our customers and ensuring all questions and needs are fully addressed. We appreciate your feedback and look forward to continuing to support you!"
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Samiya Mckinney

April 26, 2026

5  out of  5
rating by Samiya Mckinney
"Asia is AMAZING!! More than helpful and has the best energy ever! Not only does she help you get what you need done but she can have you chuckling and smiling by the end of the call. I enjoyed doing business with her!"
We responded:
"Thank you so much for the fantastic 5-star review! We’re thrilled to hear that Asia provided such a helpful and positive experience. She truly has a special way of making every interaction enjoyable, and we’re glad it made a difference for you. We appreciate your kind words and look forward to continuing to serve you!"
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Aliyah Muhammad

April 15, 2026

5  out of  5
rating by Aliyah Muhammad
"I had a wonderful experience with Ms. Gianna! She provided me with everything I needed, she's very personable, and offered great advice about which type of insurance I should obtain. I couldn't have had a better representative assist me with my insurance needs!"
We responded:
"Thank you for sharing your wonderful experience with Gianna! We're delighted to hear that she was personable, informative, and provided you with the guidance you needed. It’s great to know you felt well supported throughout the process. We appreciate your kind words and are always here to help with any of your insurance needs!"
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Eric Burgess

April 10, 2026

5  out of  5
rating by Eric Burgess
"Easy and great people to work with very well pleased and satisfied."
We responded:
"Hi Eric! Thank you so much for your kind words! We're thrilled to hear you had an easy and positive experience working with us. Your satisfaction means a lot to our team!"
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Mahami07

April 9, 2026

5  out of  5
rating by Mahami07
"Fantastic office, with a great team that took they're time to help me understand my insurance policy more. Thank you to everyone."
We responded:
"Thank you for your wonderful feedback! We're glad our team could take the time to help you better understand your insurance policy. We appreciate your kind words and look forward to continuing to serve you!"
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Lisa Marion

March 20, 2026

5  out of  5
rating by Lisa Marion
"Yasmine was excellent. She worked really hard on getting our insurance (4 policies ). She was very thorough, making sure we had the right coverage for us. I recommend Yasmine for help with all of your insurance."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Yasmine provided excellent service and worked diligently to secure the right coverage for your four policies. Your recommendation means a lot to us, and we're here to help with any of your insurance needs in the future!"